Data Displayed on Zendesk Queue Performance Dashboard
What data can be displayed on a custom omnichannel queue performance dashboard?
A custom omnichannel queue performance dashboard in Zendesk can display various data points. These include the order of queues, the name of each queue, primary groups associated with the queues, the total work items in each queue, and the average time work items spend in the queue before being routed to an agent. This data helps provide a comprehensive view of how work is being managed across your custom queues.
More related questions
How can I create a custom omnichannel queue performance dashboard in Zendesk Explore?
Creating a custom omnichannel queue performance dashboard in Zendesk Explore is a straightforward process. First, ensure you have the necessary permissions and are using the Explore beta dashboard builder. Start by clicking the Dashboard icon in…
What permissions are required to create a custom queue performance dashboard in Zendesk?
To create a custom queue performance dashboard in Zendesk, you need to have Editor or Admin permissions in Zendesk Explore. Additionally, you must be using the Zendesk Explore Enterprise plan and have omnichannel routing enabled with at least one…
Can Zendesk Professional plan users access the live data feature for dashboards?
Currently, the live data feature for dashboards in Zendesk Explore is only available to Enterprise plan users. While all users with access to Live Data in Explore can view it, adding Live widgets to a dashboard is an Enterprise-only feature….
How can I filter data on my custom queue performance dashboard?
To filter data on your custom queue performance dashboard in Zendesk, you can add live filters for 'Queues - Group' and 'Queues - Name'. These filters allow you to narrow down the data displayed on your dashboard, making it easier to focus on…
What is the skill level and time required to create a custom queue performance dashboard?
Creating a custom queue performance dashboard in Zendesk is designed for beginners and typically takes about 5 minutes. The process is straightforward, especially if you follow the step-by-step instructions provided in the Zendesk help…
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