Password-Protect Ticket Attachments in Zendesk
Can I password-protect ticket attachments in Zendesk?
Yes, you can secure your file attachments with the private attachments feature. This feature requires both a Support and Guide subscription and can only be used if your help center is activated.
When you enable private attachments, end users receive a URL link for file attachments sent to them through a Support ticket. End users will be required to log into the help center to view the file attachment. For more information and instructions for enabling private attachments, see the article: Enabling attachments in tickets.
More related questions
What do I need to enable private attachments in Zendesk?
To enable private attachments in Zendesk, you need both a Support and Guide subscription. Additionally, your help center must be activated. Once these requirements are met, you can enable the private attachments feature, which ensures that end…
How do end users access password-protected attachments in Zendesk?
End users access password-protected attachments in Zendesk by receiving a URL link for the file attachments sent through a Support ticket. To view the file attachment, end users must log into the help center. This process ensures that only…
Is a help center required for private attachments in Zendesk?
Yes, a help center is required to use the private attachments feature in Zendesk. This feature is only available if your help center is activated. The help center allows end users to log in and access the URL link for file attachments sent through…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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