Help Center Requirement for Zendesk Private Attachments
Learn why an activated help center is necessary for using private attachments in Zendesk, ensuring secure file access.
Is a help center required for private attachments in Zendesk?
Yes, a help center is required to use the private attachments feature in Zendesk. This feature is only available if your help center is activated.
The help center allows end users to log in and access the URL link for file attachments sent through a Support ticket, ensuring that only authorized users can view the files.
More related questions
Can I password-protect ticket attachments in Zendesk?
Yes, you can secure your file attachments with the private attachments feature. This feature requires both a Support and Guide subscription and can only be used if your help center is activated. When you enable private attachments, end users…
What do I need to enable private attachments in Zendesk?
To enable private attachments in Zendesk, you need both a Support and Guide subscription. Additionally, your help center must be activated. Once these requirements are met, you can enable the private attachments feature, which ensures that end…
How do end users access password-protected attachments in Zendesk?
End users access password-protected attachments in Zendesk by receiving a URL link for the file attachments sent through a Support ticket. To view the file attachment, end users must log into the help center. This process ensures that only…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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