Order of Ticket Fields in Zendesk Print View
How does Zendesk determine the order of ticket fields in the printer-friendly version?
Zendesk uses the ticket field settings in Admin Center to determine the order of ticket fields in the printer-friendly version. This means that even if you've reordered ticket fields in the ticket form in Support, they might not appear in the same order when printed.
To adjust the order of ticket fields for printing, you can navigate to the Ticket fields page and select 'Edit order'. From there, you can drag and drop the fields to change their order. For more detailed steps, you can refer to the article on reordering ticket fields.
More related questions
Can I change the order of ticket fields in Zendesk's print preview?
Yes, you can change the order of ticket fields in Zendesk's print preview by adjusting the settings in Admin Center. The print preview reflects the order set in the Ticket fields page, not the order in the ticket form. To change the order, go to…
Why don't my ticket fields print in the order I set in Zendesk Support?
Ticket fields might not print in the order you set in Zendesk Support because the print preview uses the order from the Admin Center settings. This can differ from the order in the ticket form. To ensure your ticket fields print in the desired…
Where can I adjust the order of ticket fields for printing in Zendesk?
You can adjust the order of ticket fields for printing in Zendesk by accessing the Ticket fields page in Admin Center. This is where the print preview order is determined. To change the order, select 'Edit order' on the Ticket fields page and use…
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