You can adjust the order of ticket fields for printing in Zendesk by accessing the Ticket fields page in Admin Center. This is where the print preview order is determined.
To change the order, select 'Edit order' on the Ticket fields page and use the drag-and-drop feature to rearrange the fields. This will ensure that the fields print in the order you prefer. For more detailed instructions, see the article on reordering ticket fields.
Zendesk uses the ticket field settings in Admin Center to determine the order of ticket fields in the printer-friendly version. This means that even if you've reordered ticket fields in the ticket form in Support, they might not appear in the same…
Yes, you can change the order of ticket fields in Zendesk's print preview by adjusting the settings in Admin Center. The print preview reflects the order set in the Ticket fields page, not the order in the ticket form. To change the order, go to…
Ticket fields might not print in the order you set in Zendesk Support because the print preview uses the order from the Admin Center settings. This can differ from the order in the ticket form. To ensure your ticket fields print in the desired…