Option to Enable Chat is Greyed Out in Zendesk
What should I do if the option to enable Chat is greyed out?
If the option to enable Chat is greyed out, it might be due to all licenses being used or a recent subscription update not yet reflecting.
When this happens, it's essential to verify the number of licenses currently in use against those available in your subscription. The account owner can do this by checking the account settings. If you've recently upgraded your subscription and the changes aren't showing, reaching out to Zendesk Customer Support can help resolve the issue.
More related questions
Why can't I enable Chat for new agents in Zendesk?
If you're unable to enable Chat for new agents in Zendesk, it might be because all your licenses are currently in use. When you try to enable Chat and see a message indicating no seats are available, it could mean that your subscription's licenses…
How can I check the number of licenses used in my Zendesk account?
To check the number of licenses used in your Zendesk account, the account owner can view this information directly within the account settings. This feature allows you to see both the number of licenses currently in use and those associated with…
What should I do if my subscription upgrade isn't reflecting in Zendesk?
If your subscription upgrade isn't reflecting in Zendesk, contacting Zendesk Customer Support is the best course of action. Sometimes, after upgrading your subscription, there might be a delay in the system updating to reflect the new changes. In…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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