Can't Enable Chat for New Agents in Zendesk
Why can't I enable Chat for new agents in Zendesk?
If you're unable to enable Chat for new agents in Zendesk, it might be because all your licenses are currently in use.
When you try to enable Chat and see a message indicating no seats are available, it could mean that your subscription's licenses are fully utilized. Alternatively, if you've recently updated your subscription, there might be a delay in the system reflecting these changes. To resolve this, the account owner should check the number of licenses used and those available in the subscription. If the issue persists after a subscription upgrade, contacting Zendesk Customer Support is recommended.
For more details, you can refer to the article onViewing and managing plan subscriptions.
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To check the number of licenses used in your Zendesk account, the account owner can view this information directly within the account settings. This feature allows you to see both the number of licenses currently in use and those associated with…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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