Opting Out of CCs and Followers in Zendesk
What happens to followers when I opt out of the CCs and followers experience?
When you opt out of the CCs and followers experience in Zendesk, existing followers on tickets are converted back to CCs.
After opting out, refresh your browser and check your tickets to ensure the Follower field has been replaced by the CCs field. This change should happen automatically, allowing you to revert to the previous setup where agents are CC'd instead of being followers.
More related questions
What are CCs and followers in Zendesk?
CCs and followers in Zendesk help manage who gets notified about ticket updates. CCs allow both internal and external users to be included in ticket notifications, while followers are internal users who receive updates without their identity being…
How do I add CCs to a Zendesk ticket?
Adding CCs to a Zendesk ticket allows you to include additional users in ticket notifications. Both agents and end users can add CCs to a ticket's email thread. To add a CC, simply use the CC line in the ticket interface or when replying to ticket…
Can I prevent external users from adding CCs in Zendesk?
Unfortunately, you cannot restrict only agents from adding CCs in Zendesk. When the CCs feature is enabled, both agents and end users can add CCs to the email thread. This is a hard-coded feature designed to make CCs function similarly to…
How can I add followers to a Zendesk ticket?
To add followers to a Zendesk ticket, you need to include internal users like agents or admins who will receive ticket updates without being visible to end users. You can add followers from the ticket interface if you have the necessary…
Can I prevent the automatic addition of followers in Zendesk?
While you can't fully prevent the automatic addition of followers in Zendesk, you can control it by adjusting settings and permissions. To minimize automatic follower additions, disable the 'Automatically make an agent CC a follower' setting,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
