Optimizing Zendesk Agent Workspace for Administrators
How can administrators optimize the Zendesk Agent Workspace?
Administrators have several tools at their disposal to optimize the Zendesk Agent Workspace. This includes evaluating the account for upgrades, managing groups of agents, and enabling secure chat attachments.
Admins can also configure the context panel, enable focus mode for voice and chat, and assess apps for migration. Additionally, they can activate custom ticket statuses and layouts, manage shared app shortcuts, and use AI to enhance ticket comments. These features help in tailoring the workspace to better fit the organization's needs.
More related questions
What are the basic features of the Zendesk Agent Workspace for agents?
The Zendesk Agent Workspace offers a range of features designed to streamline the workflow for agents. These include managing unified conversations, serving chats, and handling calls efficiently. Agents can also compose messages, write drafts of…
What are the limitations of the Zendesk Agent Workspace?
While the Zendesk Agent Workspace offers many features, there are some limitations to be aware of. For instance, the order of ticket comments cannot be changed; they are arranged from oldest to newest. Additionally, when using Zendesk Messaging,…
How can agents manage conversations in the Zendesk Agent Workspace?
Agents can efficiently manage conversations in the Zendesk Agent Workspace using several features. They can utilize ticket tabs to organize conversations and view customer context for better interaction. The workspace also allows agents to work…
What resources are available for upgrading to the Zendesk Agent Workspace?
Zendesk provides a variety of resources to assist with upgrading to the Agent Workspace. These include guides for both agents and administrators, as well as community support. Administrators can find resources for evaluating their account,…
How does the Zendesk Agent Workspace handle messaging channels?
The Zendesk Agent Workspace supports various messaging channels, allowing for seamless communication with customers. Administrators can add channels like Facebook Messenger, WhatsApp, WeChat, and more. The workspace also supports sending automatic…
Can I adjust the font size in the Zendesk Agent Workspace?
Currently, there is no native option to adjust the font size within the Zendesk Agent Workspace. Users may need to use their browser or device settings to zoom in or out as needed. The feedback regarding font size and spacing has been noted, and…
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