Basic Features of Zendesk Agent Workspace for Agents
What are the basic features of the Zendesk Agent Workspace for agents?
The Zendesk Agent Workspace offers a range of features designed to streamline the workflow for agents. These include managing unified conversations, serving chats, and handling calls efficiently.
Agents can also compose messages, write drafts of public replies, and share chats with other agents. The workspace allows for viewing customer context, using ticket tabs, and working with chat tags. Additionally, it supports translating conversations and using the context panel to enhance productivity. For more details, you can check theoriginal documentation.
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