Notify Customers About Outage Reports in Zendesk
How can I notify customers about outage reports in Zendesk?
To notify customers about outage reports in Zendesk, you need to create a trigger that sends automatic notifications.
In the Admin Center, navigate to Business rules > Triggers and clone the 'Notify requester of received request' trigger. Rename it and set conditions for outage-related tickets. Customize the email notification to inform customers about the outage and the expected resolution time.
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What is the first step to manage outages in Zendesk?
The first step to manage outages in Zendesk is to create custom fields. This involves setting up a drop-down ticket field to record outage details. In the Admin Center, navigate to Tickets > Fields and add a new drop-down field. Name it…
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How can I use macros to resolve outage tickets in Zendesk?
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