No Front-End UI to Disable Ticket Creation in Zendesk
Is there a front-end UI option to disable ticket creation in Zendesk?
Currently, there is no front-end UI option to disable ticket creation in Zendesk Help Center. The process requires editing the HTML templates of your theme.
If you're using the Copenhagen theme or a custom theme, you'll need to manually remove the placeholders for ticket creation links from the Header and Article page templates. This is the only way to hide the ticket creation option from users without a direct UI setting.
More related questions
How can I disable ticket creation in Zendesk Help Center?
While you can't completely disable ticket creation in Zendesk Help Center, you can hide the option from users. To do this, you'll need to edit the HTML templates of your Help Center theme. Start by navigating to the Header section of your theme,…
Can I remove the 'Submit a request' link in Zendesk Help Center?
Yes, you can remove the 'Submit a request' link in Zendesk Help Center by editing your theme's HTML templates. This involves removing specific placeholders from the Header section of your theme. The placeholders to remove are: `{{link 'new_request'…
How do I edit the HTML templates in Zendesk Help Center?
To edit the HTML templates in Zendesk Help Center, you'll need to access the theme editor. This allows you to customize the layout and elements of your Help Center pages. Navigate to the theme editor and select the template you wish to edit, such…
What should I do if I encounter issues while editing Zendesk templates?
If you encounter issues while editing Zendesk templates, it's recommended to reach out to Zendesk Support for assistance. They can provide guidance and help troubleshoot any problems you may face. Additionally, ensure you're following the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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