Edit HTML Templates in Zendesk Help Center
How do I edit the HTML templates in Zendesk Help Center?
To edit the HTML templates in Zendesk Help Center, you'll need to access the theme editor. This allows you to customize the layout and elements of your Help Center pages.
Navigate to the theme editor and select the template you wish to edit, such as the Header or Article page. From there, you can remove or modify placeholders like{{link 'new_request' class='submit-a-request'}}to hide ticket creation options. This customization is essential for tailoring the Help Center to your specific needs.
More related questions
How can I disable ticket creation in Zendesk Help Center?
While you can't completely disable ticket creation in Zendesk Help Center, you can hide the option from users. To do this, you'll need to edit the HTML templates of your Help Center theme. Start by navigating to the Header section of your theme,…
Can I remove the 'Submit a request' link in Zendesk Help Center?
Yes, you can remove the 'Submit a request' link in Zendesk Help Center by editing your theme's HTML templates. This involves removing specific placeholders from the Header section of your theme. The placeholders to remove are: `{{link 'new_request'…
Is there a front-end UI option to disable ticket creation in Zendesk?
Currently, there is no front-end UI option to disable ticket creation in Zendesk Help Center. The process requires editing the HTML templates of your theme. If you're using the Copenhagen theme or a custom theme, you'll need to manually remove the…
What should I do if I encounter issues while editing Zendesk templates?
If you encounter issues while editing Zendesk templates, it's recommended to reach out to Zendesk Support for assistance. They can provide guidance and help troubleshoot any problems you may face. Additionally, ensure you're following the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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