Once you've created a dashboard in Zendesk, the next steps involve adding reports, filters, and other items to it. This customization allows you to tailor the dashboard to meet your specific needs.
You can arrange these elements to best display the information you want to share or analyze. This process is crucial for making your dashboard a useful tool for organizing and sharing information effectively.
Creating a dashboard from the Report builder is straightforward. You can create new, empty dashboards directly from the Report builder, which is handy if you're working on a report that you plan to add to a new dashboard once finished. To do this,…
Creating a dashboard from the Dashboards library is a simple process. This method is ideal if your workflow is based on creating dashboards rather than reports. To create a new dashboard, click on the Dashboards library icon on the left sidebar….
Sharing a dashboard with users in Zendesk is easy and flexible. You can share dashboards with individual users or groups of users that have been added in Zendesk Support. To share a dashboard, open the dashboard and click the drop-down arrow next…
Yes, you can filter a shared dashboard so that each user only sees their own ticket history. This feature is available using the new beta dashboard builders. To implement this, you would need to set up filters that apply to each user's data…