Next Steps After Adding Facebook Messenger Channel
What should I do after adding a Facebook Messenger channel?
After adding a Facebook Messenger channel, there are a few additional tasks you might need to complete.
You should set roles for agents who will handle social messaging conversations. Adjust your Facebook Messenger business rules and views as needed, and set up auto-responders for your Facebook channels. If you want to send and receive public messages from Facebook pages, add your Facebook accounts and ensure the setting to capture incoming direct messages as tickets is disabled.
More related questions
How do I add a Facebook Messenger channel in Zendesk?
To add a Facebook Messenger channel in Zendesk, you need to be an admin. Start by navigating to the Admin Center, then click on Channels in the sidebar. Select Messaging and social, followed by Messaging. Click on Add channel and choose Facebook…
What are the limitations of using Facebook Messenger in Zendesk?
There are a few limitations when using Facebook Messenger in Zendesk. Firstly, messages sent through Facebook Messenger have a 2000-character limit. If a message exceeds this limit, it won't be delivered. Additionally, when an agent responds to a…
Can I share data from Zendesk with Meta/Facebook?
No, Zendesk does not share any data with Meta/Facebook beyond the conversations that occur directly through your Facebook Messenger account. This means that no ticket metadata or other Zendesk account data is shared with Meta when using the…
How can I manage multiple Facebook pages in Zendesk?
Managing multiple Facebook pages in Zendesk can be challenging, but there are some strategies you can use. Currently, you cannot distinguish between multiple integrations of the same channel within the same brand. However, you can assign different…
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