How to Add Facebook Messenger Channel in Zendesk

Learn how to add a Facebook Messenger channel in Zendesk. Follow these steps to integrate and manage your Facebook pages efficiently.

How do I add a Facebook Messenger channel in Zendesk?

To add a Facebook Messenger channel in Zendesk, you need to be an admin.

Start by navigating to the Admin Center, then click on Channels in the sidebar. Select Messaging and social, followed by Messaging. Click on Add channel and choose Facebook Messenger. You'll need to log in to your Facebook account with admin permissions and follow the on-screen instructions to authorize Zendesk. Select the Facebook pages you want to manage, ensure permissions are set to Yes, and then click Add channel. Once connected, enter a Channel name, select a Brand if applicable, and save your settings. For more details, check out the originalZendesk article.

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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager
Zeffy

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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

Conrad Jones CX and Service Leader
Zinc

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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

"My AskAI’s Zendesk integration is saving our support agents over 35 hours  per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

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Freecash

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How to Add Facebook Messenger Channel in Zendesk

How do I add a Facebook Messenger channel in Zendesk?

More related questions

What are the limitations of using Facebook Messenger in Zendesk?

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Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.