The Zendesk Guide media library now allows you to rename media files and delete them in bulk. You can access a detailed view for each media file, including its name, size, and usage, and change the name as needed. Additionally, you can select up to 30 media files at a time for bulk deletion, making media management more efficient. For more information, seeWorking with images in the media library.
You can now edit the names of intents used for intelligent triage in Zendesk. This feature allows you to customize the terminology to better fit your organization's needs. By doing so, you can ensure that the language used in your support system…
Admins can now assign permissions for macro suggestions within custom roles in Zendesk. This update means that not only admins but also other roles defined by the admin can access macro suggestions in the Admin Center. This flexibility allows for a…
Custom ticket statuses are gradually being automatically activated for all accounts with Agent Workspace activated in Zendesk. You'll receive a notification before your account is affected, allowing you to prepare for the change. This update aims…
You can now configure different default search filters for Knowledge in Zendesk contextual workspaces. This update allows you to set up specific workflows with tailored search filters, enhancing the efficiency of agents when searching for Knowledge…
In Zendesk, Twitter has been rebranded to X Corp or X (formerly Twitter). All mentions of Twitter in the Zendesk UI and documentation have been updated to reflect this change. This rebranding ensures that Zendesk's social messaging features remain…
Agents can now create shortcuts for their favorite apps and pin them in the Zendesk Agent Workspace context panel. This feature allows agents to quickly access frequently used apps without having to search through the entire list, streamlining…
The Advanced Data Privacy and Protection (ADPP) add-on in Zendesk is a set of features that enhance the existing security offerings in the Zendesk Suite. The first release includes the Access Log API, with more features to be added in future…