Zendesk has introduced new generative AI features for agents, including summarizing tickets, expanding replies, and adjusting the tone of responses. These features are designed to help agents quickly understand a ticket's context and craft appropriate replies. With these tools, agents can efficiently summarize customer issues, expand brief points into detailed responses, and adjust the tone to be more formal or friendly, all with just a few clicks.
The new AI features in Zendesk Support are designed to make agents' work more efficient by reducing the time needed to understand and respond to tickets. Agents can now use AI to summarize ticket content, expand on brief points, and adjust the tone…
To enable the new AI features in Zendesk, you need to have the Advanced AI add-on. If you already have this add-on, you can activate the features in the Admin Center. For those who participated in the Early Access Program (EAP) and have the add-on,…
The generative AI features in Zendesk Support aim to assist agents by decreasing the time needed to understand a ticket's context and craft a reply. These tools help agents quickly grasp customer issues, expand brief points into comprehensive…
If you have questions or need assistance with the new AI features in Zendesk, you can contact Zendesk Customer Support. Additionally, if you have product feedback or feature requests related to these features, you can visit the Zendesk community…