Impact of AI Features on Zendesk Agents
How do the new AI features in Zendesk Support affect agents?
The new AI features in Zendesk Support are designed to make agents' work more efficient by reducing the time needed to understand and respond to tickets. Agents can now use AI to summarize ticket content, expand on brief points, and adjust the tone of their replies to better match the customer's mood. This not only saves time but also improves the clarity and effectiveness of communication with customers.
More related questions
What are the new generative AI features available in Zendesk Support?
Zendesk has introduced new generative AI features for agents, including summarizing tickets, expanding replies, and adjusting the tone of responses. These features are designed to help agents quickly understand a ticket's context and craft…
What steps do I need to take to enable the new AI features in Zendesk?
To enable the new AI features in Zendesk, you need to have the Advanced AI add-on. If you already have this add-on, you can activate the features in the Admin Center. For those who participated in the Early Access Program (EAP) and have the add-on,…
What is the purpose of the generative AI features in Zendesk Support?
The generative AI features in Zendesk Support aim to assist agents by decreasing the time needed to understand a ticket's context and craft a reply. These tools help agents quickly grasp customer issues, expand brief points into comprehensive…
What should I do if I have questions about the new AI features in Zendesk?
If you have questions or need assistance with the new AI features in Zendesk, you can contact Zendesk Customer Support. Additionally, if you have product feedback or feature requests related to these features, you can visit the Zendesk community…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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