The Admin Center's Audit Log now features filter options moved into a panel, with a new option to filter by actor and date. This enhancement makes it easier to track changes and activities. For more details, see the section on viewing the Audit log for changes.
Email conflicts in ticket replies can lead to agent suspension if Zendesk detects suspicious activity. In such cases, some agent abilities may be temporarily suspended. To resolve this, it's important to understand the specific scenarios that…
Agents in Zendesk Support can now be given permission to manage more features. These include ticket fields, ticket forms, user fields, organization fields, and contextual workspaces. This enhancement allows for greater flexibility and control over…
Visibility permissions in Zendesk Guide's Help Center allow you to limit access to certain user segments. This feature is particularly useful for managing brands for separate audiences. Previously, the only restriction was for signed-in users. For…
The Knowledge Capture app now includes a setting that assigns flagged article tickets to the article owner. This feature is available for Guide Enterprise customers using the Knowledge Capture app, streamlining the process of managing flagged…
The task player in Zendesk Sell enhances task management by allowing you to complete routine actions more efficiently. It plays tasks such as calling, emailing, texting, or following up on leads in a sequence, providing all necessary information in…
The Zendesk Agent Workspace now supports any Support plan, including Essential, Team, Professional, or Enterprise. Additionally, groups are now available on Support Essential plans to help manage routing. For more information, see the section on…
Zendesk has introduced a new payment gateway for managing purchases, requiring strong customer authentication (SCA) for EU customers or those with EU-issued payment cards when purchasing in USD. This change ensures compliance with payment policies….
Zendesk Explore now offers new live data widgets for dashboards, allowing you to add real-time metrics for messaging, such as volume, agent availability, and wait times. This feature is available in Explore Enterprise. For more details, see the…
The Zendesk SDK for Unity integrates support capabilities directly into Unity projects, allowing users to submit support requests and search for answers within your mobile app. This integration enhances the user experience by providing seamless…