New Enhancements to Zendesk SLA Settings
What are the new enhancements to the SLA settings in Zendesk Admin Center?
Zendesk has redesigned the SLA settings page in the Admin Center to improve accessibility and offer more detailed control. Now, you can specify SLA targets in seconds, allowing for targets of less than one minute, which is particularly useful for Messaging and Chat customers. Additionally, you can choose different hours of operation for each target and priority, such as using business hours for low-priority tickets and calendar hours for urgent ones.Learn more about these changes here.
More related questions
Why did Zendesk update the SLA settings page?
Zendesk updated the SLA settings page to provide more flexibility and control over SLA targets. This change modernizes the page's look and feel, improves accessibility, and supports additional functionality. These updates are part of a broader…
Do I need to take any action with the new SLA settings update?
You don't need to take any immediate action with the new SLA settings update. Your existing SLA policies and targets remain unchanged unless you want to utilize the new features, such as setting targets in seconds or adjusting hours of operation…
How have the conditions for Groups and Organizations changed in the SLA settings?
In the updated SLA settings, the conditions for Groups and Organizations have been modified. The operators 'Present' and 'Not present' have been changed to 'Is' and 'Is not' to align with other Zendesk business rules. This update is automatic, and…
What should I do if I have questions or feedback about the SLA updates?
If you have questions or need assistance with the SLA updates, you can contact Zendesk Customer Support. For product feedback or feature requests related to this announcement, you can visit the Zendesk community forum where customer feedback is…
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