image for site

New Custom Object Trigger Events in Zendesk

Learn about the new trigger events for custom object records in Zendesk Integration Services, enabling automated workflows.

What are the new custom object trigger events in Zendesk Integration Services?

Zendesk has introduced new trigger events for custom object records in Zendesk Integration Services (ZIS). These triggers can now initiate automated workflows when custom object records are created, updated, or deleted. Previously, this functionality was limited to legacy custom object records, but now it extends to all custom object records, enhancing data synchronization across systems.

This update is part of Zendesk's ongoing efforts to improve customer experience by allowing businesses to monitor changes and automate workflows more effectively. For more details, you can refer to theoriginal announcement.


More related questions

Why did Zendesk introduce new trigger events for custom objects?

Zendesk introduced new trigger events for custom objects to enhance customer experience by making it easier to automate workflows. By supporting these additional trigger events, businesses can now monitor changes to custom object records and…

How can I start using the new custom object trigger events in Zendesk?

To start using the new custom object trigger events in Zendesk, you don't need to do anything special as they are available now. These events allow you to automate workflows when custom object records are created, updated, or deleted. For more…

Where can I find more information about Zendesk's custom object trigger events?

For more information about Zendesk's custom object trigger events, you can refer to the ZIS Trigger Events section in their developer documentation. This resource provides detailed guidance on how to implement and use these new trigger events to…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites