New Changes to Zendesk Bot Settings Explained
What are the new changes to Zendesk Bot settings?
Zendesk has consolidated bot settings to simplify management. Previously, bot settings were split between two areas, but now they are all located in the bot admin center. This change also allows TestBot to reflect configuration changes without needing to publish first, making it easier to manage and optimize bots. For more details, check out theoriginal announcement.
More related questions
Why did Zendesk consolidate bot settings?
Zendesk consolidated bot settings to improve efficiency and ease of use. The previous setup was confusing and slowed down bot management. By consolidating settings, Zendesk aims to simplify the process and enhance the bot management experience for…
How do the new Zendesk Bot settings affect my current setup?
The new Zendesk Bot settings do not require any action from you and do not impact existing or new bot configurations. You will simply see the new layout in your Admin Center, which is designed to make bot management more straightforward.
What should I do if I have questions about the new Zendesk Bot settings?
If you have questions or need assistance with the new Zendesk Bot settings, you can contact Zendesk Customer Support. For product feedback or feature requests, visit the Zendesk community forum.
How do the changes to Zendesk Bot settings improve TestBot functionality?
The changes to Zendesk Bot settings improve TestBot functionality by allowing configuration changes to be reflected in TestBot without needing to publish first. This makes it easier for admins to test changes without affecting end users.
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