Improved TestBot Functionality with New Settings
Explore how the new Zendesk Bot settings enhance TestBot functionality for better testing and management.
How do the changes to Zendesk Bot settings improve TestBot functionality?
The changes to Zendesk Bot settings improve TestBot functionality by allowing configuration changes to be reflected in TestBot without needing to publish first. This makes it easier for admins to test changes without affecting end users.
More related questions
What are the new changes to Zendesk Bot settings?
Zendesk has consolidated bot settings to simplify management. Previously, bot settings were split between two areas, but now they are all located in the bot admin center. This change also allows TestBot to reflect configuration changes without…
Why did Zendesk consolidate bot settings?
Zendesk consolidated bot settings to improve efficiency and ease of use. The previous setup was confusing and slowed down bot management. By consolidating settings, Zendesk aims to simplify the process and enhance the bot management experience for…
How do the new Zendesk Bot settings affect my current setup?
The new Zendesk Bot settings do not require any action from you and do not impact existing or new bot configurations. You will simply see the new layout in your Admin Center, which is designed to make bot management more straightforward.
What should I do if I have questions about the new Zendesk Bot settings?
If you have questions or need assistance with the new Zendesk Bot settings, you can contact Zendesk Customer Support. For product feedback or feature requests, visit the Zendesk community forum.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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