New Bot Builder Step Type in Zendesk
How does the new bot builder step type work in Zendesk?
Zendesk has introduced a new bot builder step type called 'Link to another answer.' This feature allows you to link from the last step in an answer branch to another answer within the same bot. It enables you to reuse existing answers, let users restart a conversation, or offer related answers at the end of an answer branch. This can streamline the user experience and make your bots more efficient.
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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