Zendesk has introduced several new apps in the App Marketplace, catering to different needs. LeadDesk Talk is now available for Zendesk Support, allowing users to make and receive VoIP calls directly within Zendesk. Bloom, a new theme for Zendesk Guide, offers a clear and simple design that can be easily customized to fit your brand. Lastly, piSolve is a new app for Zendesk Support that automates common transactions and enhances customer service capabilities with its cognitive case management tool.
These new additions provide users with more options to enhance their Zendesk experience, whether through improved communication, design, or automation.
Zendesk has made some important fixes to the Web Widget, both for Classic and Messaging. Specifically, they addressed an issue where the unread messages indicator wasn't displaying correctly when positioned on the left. Additionally, they added a…
The Zendesk iOS SDK has been updated to version 2.4.1, bringing some useful new features. A timestamp divider and grouping of messages on the conversation screen have been added, which helps in organizing conversations more effectively….
The Zendesk Android SDK has been updated to version 2.4.0, introducing several enhancements. A timestamp divider and grouping of messages on the conversation screen have been added, similar to the iOS SDK. Additionally, the handling of permission…
The Zendesk Support Android app has been updated to version 2.22.0, featuring various bug fixes and enhancements. These updates aim to improve the overall performance and reliability of the app, ensuring a better user experience for support agents…
Zendesk Support has introduced new functionality allowing apps to send messages to end-users on behalf of agents through Zendesk Messaging and Social Messaging channels. This feature was previously only available for chat. Additionally, browser…
Zendesk has made some important fixes to Chat & Messaging. The truncated OAuth secret has been increased to 8 characters instead of 7, enhancing security. Additionally, subdomain validation has been improved during the subdomain selection process…