Muting Your Microphone in Zendesk Talk
Find out how to mute and unmute your microphone during a call in Zendesk Talk. Available on all plans.
Can I mute my microphone during a call in Zendesk Talk?
Yes, you can mute your microphone during a call in Zendesk Talk by clicking the microphone button in the Talk console. This feature is available on all plans. To unmute your microphone, simply click the button again. This allows you to have private conversations or consult with colleagues without the customer hearing.
More related questions
How do I put a customer on hold in Zendesk Talk?
To put a customer on hold in Zendesk Talk, simply click the pause button in the Talk console. This feature is available for Team, Professional, and Enterprise plans. While the customer is on hold, they will hear on-hold music, and you will hear a…
Is it possible to disable the beep sound when a customer is on hold?
Currently, it is not possible to disable or change the beep sound that occurs every 15 seconds when a customer is on hold in Zendesk Talk. This beep serves as a reminder to the agent that the call is still active. If you have feedback or…
What happens when a customer is put on hold in Zendesk Talk?
When a customer is put on hold in Zendesk Talk, they will hear on-hold music, while the agent hears a beep every 15 seconds. This beep is a reminder that the call is still active. The hold feature allows agents to consult with colleagues or gather…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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