What Happens When a Customer is on Hold in Zendesk Talk?
Discover what occurs when a customer is put on hold in Zendesk Talk, including on-hold music and agent reminders.
What happens when a customer is put on hold in Zendesk Talk?
When a customer is put on hold in Zendesk Talk, they will hear on-hold music, while the agent hears a beep every 15 seconds. This beep is a reminder that the call is still active. The hold feature allows agents to consult with colleagues or gather information without the customer hearing.
More related questions
How do I put a customer on hold in Zendesk Talk?
To put a customer on hold in Zendesk Talk, simply click the pause button in the Talk console. This feature is available for Team, Professional, and Enterprise plans. While the customer is on hold, they will hear on-hold music, and you will hear a…
Can I mute my microphone during a call in Zendesk Talk?
Yes, you can mute your microphone during a call in Zendesk Talk by clicking the microphone button in the Talk console. This feature is available on all plans. To unmute your microphone, simply click the button again. This allows you to have private…
Is it possible to disable the beep sound when a customer is on hold?
Currently, it is not possible to disable or change the beep sound that occurs every 15 seconds when a customer is on hold in Zendesk Talk. This beep serves as a reminder to the agent that the call is still active. If you have feedback or…
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