Move WhatsApp Number to Self-hosted WABA
Can I move my WhatsApp number from a Zendesk-hosted WABA to a self-hosted WABA?
Yes, you can move your WhatsApp number from a Zendesk-hosted WhatsApp Business Account (WABA) to a self-hosted WABA. Start by contacting Zendesk customer support to request the removal of two-factor authentication for the number you want to move.
After receiving confirmation that the 2FA has been disabled, remove the integration from your Zendesk instance, which will take the number offline. Then, follow the instructions for adding WhatsApp channels to the Agent Workspace, ensuring you use the same Meta Business Manager ID and display name as before to avoid errors.
More related questions
How can I migrate my WhatsApp number to Zendesk from another BSP?
To migrate your WhatsApp number to Zendesk from another Business Solution Provider (BSP), you need to follow a few steps. First, request your current BSP to deactivate the two-factor authentication PIN for the number you wish to migrate. This step…
What should I do before migrating my WhatsApp number?
Before migrating your WhatsApp number, ensure you meet all the necessary requirements. You need access to the phone number to receive an SMS or voice call with a 6-digit verification pin. The phone number must be capable of receiving international…
How do I migrate a WhatsApp number from Zendesk to another BSP?
To migrate a WhatsApp number from Zendesk to another Business Solution Provider (BSP), you need to file a support request with Zendesk Customer Support. Title your request as “Migrate WhatsApp number away from Zendesk” and include the WhatsApp…
What should I do if I encounter issues during WhatsApp number migration?
If you encounter issues during the migration of your WhatsApp number, there are a few troubleshooting steps you can take. If you request the WhatsApp verification code multiple times in a short period, it might lead to the number being restricted….
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