To migrate your WhatsApp number to Zendesk from another Business Solution Provider (BSP), you need to follow a few steps. First, request your current BSP to deactivate the two-factor authentication PIN for the number you wish to migrate. This step is crucial as you cannot fully migrate the number without it.
Once the two-factor authentication is deactivated, add a WhatsApp channel using the self-service process in Zendesk. Make sure to use the same Meta Business Manager ID and display name as used with your current BSP to avoid errors. For more detailed instructions, you can refer to the originalZendesk help article.
Before migrating your WhatsApp number, ensure you meet all the necessary requirements. You need access to the phone number to receive an SMS or voice call with a 6-digit verification pin. The phone number must be capable of receiving international…
To migrate a WhatsApp number from Zendesk to another Business Solution Provider (BSP), you need to file a support request with Zendesk Customer Support. Title your request as “Migrate WhatsApp number away from Zendesk” and include the WhatsApp…
Yes, you can move your WhatsApp number from a Zendesk-hosted WhatsApp Business Account (WABA) to a self-hosted WABA. Start by contacting Zendesk customer support to request the removal of two-factor authentication for the number you want to move….
If you encounter issues during the migration of your WhatsApp number, there are a few troubleshooting steps you can take. If you request the WhatsApp verification code multiple times in a short period, it might lead to the number being restricted….