Modeling Data with Custom Objects in Zendesk
How can I model data using custom objects in Zendesk?
Modeling data with custom objects in Zendesk involves defining individual custom objects and their relationships with other objects. Each custom object has a schema defined by custom fields, which represent its properties.
To connect custom objects with standard Zendesk objects like tickets or users, use lookup relationship fields. These fields describe potential relationships, allowing agents to associate records accordingly. This setup enables a comprehensive data model that supports efficient data management and reporting.
More related questions
What are custom objects in Zendesk?
Custom objects in Zendesk are user-defined data structures that allow you to store and manage data that doesn't fit into standard objects like tickets or users. They enable seamless integration of custom data with Zendesk's features, such as…
How do custom objects interact with Zendesk tickets?
Custom objects can be linked to Zendesk tickets to provide agents with more detailed information and streamline customer support processes. By using lookup relationship fields, custom objects like rental agreements or vehicles can be associated…
What are the requirements for using custom objects in Zendesk?
To use custom objects in Zendesk, your account must meet specific requirements. You need to have a Zendesk Suite or Support Enterprise plan, and the Agent Workspace must be activated for your account. These requirements ensure that you have access…
What are the limitations of custom objects in Zendesk?
While custom objects are powerful, they come with certain limitations to ensure optimal performance. The number of custom objects you can create depends on your Zendesk plan, ranging from 3 to 50. Each custom object can have up to 100 fields, with…
How do custom objects enhance Zendesk's reporting capabilities?
Custom objects in Zendesk can significantly enhance reporting capabilities by integrating custom data into Explore analytics and reports. This integration allows for more detailed insights into customer interactions and business operations. By…
Can custom objects be used to update closed tickets in Zendesk?
No, custom objects cannot be used to update closed or archived tickets in Zendesk. Object triggers, which are separate from ticket triggers, only fire when a record is created or updated for that object, and they can only update values for the…
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