Missing Zendesk Data Export Email? Here's What to Do
Why haven't I received my data export email from Zendesk?
If you're waiting for a data export email from Zendesk and it hasn't arrived, don't worry! You can still access your data export file directly from the Zendesk Admin Center.
To do this, navigate to Admin Center > Account > Tools > Reports, and click on 'latest' to download your file. Remember, data export must be enabled for your account, and you need the appropriate permissions as an admin or agent with a custom role. If you don't see the option, your account owner should contact Zendesk Customer Support to enable it. For more details, check out the article: How do I enable exports?
More related questions
How can I download my Zendesk data export file without the email?
You can download your Zendesk data export file even if you haven't received the email. Simply go to the Admin Center. In the Admin Center, navigate to Account > Tools > Reports, and click on 'latest' to download your data export file. Ensure that…
What should I do if I can't find the data export option in Zendesk?
If you can't find the data export option in Zendesk, it might be due to permissions or settings. Data export must be enabled by Zendesk for your account, and you need to have the right permissions as an admin or agent with a custom role. If these…
Who can enable data exports in Zendesk?
Data exports in Zendesk can be enabled by contacting Zendesk Customer Support. Your account owner has the authority to reach out to Zendesk Customer Support to request the enabling of data exports. Once enabled, admins or agents with custom roles…
What permissions are needed to export data in Zendesk?
To export data in Zendesk, you need to have specific permissions as an admin or agent with a custom role. These permissions are crucial to ensure that only authorized users can access and handle data exports. If you don't have these permissions,…
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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