If a trigger doesn't appear on a Zendesk ticket, verify that each condition of the trigger matches the ticket. Sometimes, a trigger might not appear because its conditions aren't met. Additionally, check the order of your triggers, as this can affect when they appear. After making adjustments, create a test ticket to ensure the trigger works as expected.
To identify which trigger is causing issues, you need to debug your trigger setup. Start by opening your ticket events and searching for the word 'trigger' to see which trigger caused automated actions. If a trigger you expected doesn't appear,…
The order of triggers in Zendesk affects when they appear and execute. Triggers are processed in the order they are listed, so if a trigger is not appearing as expected, it might be due to its position in the list. Adjusting the order can help…
To test changes to your Zendesk triggers, create a test ticket after making adjustments to trigger conditions or order. This allows you to see if the triggers execute as expected and helps ensure that your setup is correct. Testing is a crucial…
If there's an email issue related to a Zendesk trigger, and both the trigger and email appear on the ticket events, follow the email troubleshooting guide. Ensure there wasn't a CC issue, as this can affect email delivery. Addressing these aspects…