Missing Chat Settings in Zendesk? Here's What to Do
Find out what to do if your chat settings are missing in Zendesk and how to access the correct options.
What should I do if my chat settings are missing in Zendesk?
If your chat settings are missing, it might be due to not using the Classic Web Widget.
Ensure you are accessing the correct settings by navigating to the Chat dashboard and checking underSettings > Widget. If you still face issues, refer to the article on missing Chat widget settings for further assistance.
More related questions
Why can't I find the 'Turn off Chat widget' option in Zendesk?
The 'Turn off Chat widget' option is only available if you are using the Classic Web Widget. To hide the Chat widget by default, go to the Chat dashboard, selectSettings > Widget, and click theSettingstab. In the Hide Widget section,…
How do I hide the Chat widget by default in Zendesk?
To hide the Chat widget by default, you need to access the Chat dashboard settings. First, navigate toSettings > Widgetand click on theSettingstab. In the Hide Widget section, enable the 'Turn off Chat widget' option. This feature is…
How can I disable live chat and Support integration in Zendesk?
Disabling live chat and Support integration in Zendesk is straightforward. In the Admin Center, click onChannelsin the sidebar, then navigate toClassic > Web Widgetand click the widget name. Under theBasicstab, disable the setting…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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