Message Cut Off in Zendesk Bot Builder: Here's Why
Discover why your message might be cut off in Zendesk bot builder and how to fix it.
Why is my message getting cut off in the Zendesk bot builder?
If your message is getting cut off in the Zendesk bot builder, it might be due to the 101 character limit on the 'Transfer to agent' step. Any text beyond this limit will not be shown to your visitors. To prevent this, ensure your message is 101 characters or fewer. This way, your entire message will be visible to your audience.
More related questions
What is the character limit for the 'Transfer to agent' step in Zendesk bot builder?
The 'Transfer to agent' step in Zendesk bot builder has a character limit of 101. This means that any text exceeding 101 characters will not be displayed to your visitors. To ensure your message is fully visible, keep it within this limit. If your…
How can I ensure my message is fully displayed in Zendesk's 'Transfer to agent' step?
To ensure your message is fully displayed in the 'Transfer to agent' step of Zendesk's bot builder, keep it within the 101 character limit. Messages that are exactly 101 characters will be shown completely, but anything longer will be truncated….
What happens if my message exceeds 101 characters in Zendesk bot builder?
If your message exceeds 101 characters in the Zendesk bot builder's 'Transfer to agent' step, the text beyond the 101st character will not be displayed to your visitors. To avoid this, make sure your message is concise and within the character limit.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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