Merging two Zendesk accounts with different billing cycles can be complex. It's best to contact Zendesk support for assistance, as they can help coordinate the merge and ensure your billing is handled correctly. If you have an open ticket, your account manager will follow up to assist you further.
To change your Zendesk subscription plan, only the account owner can manage these settings. You can upgrade your plan at any time, but downgrades can only be scheduled to take effect upon renewal. This means if you're in the middle of a billing…
Yes, you can change the billing frequency of your Zendesk subscription, but only the account owner has the access to do so. Keep in mind that any changes you make will only take effect at the start of a new billing cycle. This means if you switch…
To add or remove agents from your Zendesk subscription, the account owner must make these changes. You can increase the number of agents at any time, and the changes will take effect immediately. However, if you want to decrease the number of…
When you upgrade your Zendesk Chat plan, you'll only be charged the difference between your current plan and the new plan. The amount you see for your existing package is just the yearly charge being displayed, and you won't be charged again for…
Yes, if you have an existing account, you can try out a higher Zendesk plan for 30 days before making a purchase. This trial period allows you to explore the features and benefits of the upgraded plan without immediate commitment.
If your Zendesk subscription change didn't take effect immediately, it's likely because downgrades and decreases in agent count are scheduled to occur at the start of the next billing cycle. Upgrades, however, are applied immediately. For more…