Add or Remove Agents in Zendesk Subscription
How do I add or remove agents from my Zendesk subscription?
To add or remove agents from your Zendesk subscription, the account owner must make these changes. You can increase the number of agents at any time, and the changes will take effect immediately. However, if you want to decrease the number of agents, this change will only be applied at the start of your next billing cycle.
More related questions
How can I change my Zendesk subscription plan?
To change your Zendesk subscription plan, only the account owner can manage these settings. You can upgrade your plan at any time, but downgrades can only be scheduled to take effect upon renewal. This means if you're in the middle of a billing…
Can I change the billing frequency of my Zendesk subscription?
Yes, you can change the billing frequency of your Zendesk subscription, but only the account owner has the access to do so. Keep in mind that any changes you make will only take effect at the start of a new billing cycle. This means if you switch…
What happens if I upgrade my Zendesk Chat plan?
When you upgrade your Zendesk Chat plan, you'll only be charged the difference between your current plan and the new plan. The amount you see for your existing package is just the yearly charge being displayed, and you won't be charged again for…
How can I merge two Zendesk accounts with different billing cycles?
Merging two Zendesk accounts with different billing cycles can be complex. It's best to contact Zendesk support for assistance, as they can help coordinate the merge and ensure your billing is handled correctly. If you have an open ticket, your…
Can I try a higher Zendesk plan before purchasing?
Yes, if you have an existing account, you can try out a higher Zendesk plan for 30 days before making a purchase. This trial period allows you to explore the features and benefits of the upgraded plan without immediate commitment.
Why didn't my Zendesk subscription change take effect immediately?
If your Zendesk subscription change didn't take effect immediately, it's likely because downgrades and decreases in agent count are scheduled to occur at the start of the next billing cycle. Upgrades, however, are applied immediately. For more…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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