Zendesk Explore assists in meeting access obligations by allowing you to inform users where their personal data is stored and for what purposes. Explore analyzes product data like tickets, calls, and chats, storing this information for analytics. The data's location depends on your Zendesk Support instance's location. For example, if your instance is in the EU, the data is stored there. If an agent requests their personal data, you can export it from Zendesk as described in the data portability section of the Zendesk Support article. For more details, check the originalZendesk article.
To correct personal data in Zendesk Explore, you need to update the information in the upstream products like Support, Talk, Chat, or Guide. Explore replicates data from these products for analytics purposes. Once corrected in the upstream…
To fulfill an erasure or deletion obligation in Zendesk Explore, you must delete the personal data in the upstream products such as Support, Talk, Chat, or Guide. Explore replicates this data for analytics, so changes in the upstream products will…
Meeting a data portability obligation in Zendesk Explore involves exporting personal data from upstream products like Support, Talk, Chat, or Guide. Explore stores this data for analytics, and you can export it as needed. This allows you to provide…
Zendesk Explore allows you to manage objections to data processing for direct marketing by stopping the processing of personal data when an objection is received. This ensures compliance with the right of objection, which is crucial for respecting…