Correcting Personal Data in Zendesk Explore
What steps should I take to correct personal data in Zendesk Explore?
To correct personal data in Zendesk Explore, you need to update the information in the upstream products like Support, Talk, Chat, or Guide. Explore replicates data from these products for analytics purposes. Once corrected in the upstream products, it takes up to 24 hours for the changes to be visible in Explore and up to 90 days for the cache to be updated. This ensures that any inaccuracies in personal data are rectified efficiently.
More related questions
How does Zendesk Explore help with meeting access obligations under privacy law?
Zendesk Explore assists in meeting access obligations by allowing you to inform users where their personal data is stored and for what purposes. Explore analyzes product data like tickets, calls, and chats, storing this information for analytics….
How can I fulfill an erasure or deletion obligation in Zendesk Explore?
To fulfill an erasure or deletion obligation in Zendesk Explore, you must delete the personal data in the upstream products such as Support, Talk, Chat, or Guide. Explore replicates this data for analytics, so changes in the upstream products will…
What is the process for meeting a data portability obligation in Zendesk Explore?
Meeting a data portability obligation in Zendesk Explore involves exporting personal data from upstream products like Support, Talk, Chat, or Guide. Explore stores this data for analytics, and you can export it as needed. This allows you to provide…
How does Zendesk Explore handle objections to data processing for direct marketing?
Zendesk Explore allows you to manage objections to data processing for direct marketing by stopping the processing of personal data when an objection is received. This ensures compliance with the right of objection, which is crucial for respecting…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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