Meeting Access Obligations in Zendesk Sunshine
How can I meet an access obligation with Zendesk Sunshine Conversations?
To meet an access obligation, you need to inform users where their personal data is held and for what purposes. Sunshine Conversations uses JSON Web Tokens (JWTs) to authenticate API callers, allowing you to control access to user data at various levels. You can limit access to individual user conversations, a single business account, or even globally across all accounts. Additionally, audit logs are securely stored and can be provided to investigate unauthorized data access. For more details, visit theoriginal link.
More related questions
What steps should I take to meet a correction obligation in Sunshine Conversations?
To meet a correction obligation, you must correct inaccuracies in personal data upon request. Sunshine Conversations allows you to delete existing data and re-create it with the necessary corrections. This ensures that any inaccuracies are…
How do I fulfill an erasure obligation using Sunshine Conversations?
Fulfilling an erasure obligation involves deleting personal data upon request. Sunshine Conversations provides full control over app, user, and message deletion. You can delete a user profile and its conversation history or even an entire app,…
How can I meet a data portability obligation with Sunshine Conversations?
To meet a data portability obligation, you need to provide personal data in a machine-readable format. Sunshine Conversations allows businesses to export user data, including metadata and conversation history, in JSON format. This data can then be…
What is the process for handling an objection obligation in Sunshine Conversations?
Handling an objection obligation involves stopping the processing of personal data for direct marketing upon request. While Sunshine Conversations doesn't offer direct marketing features, businesses must ensure compliance by managing user data…
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