Measuring Callback Wait Time in Zendesk Explore
Can I measure callback wait time in Zendesk Explore?
Currently, there is no default metric in Zendesk Explore to measure callback wait time. However, Zendesk is actively exploring ways to expand the Talk dataset to include additional metrics and attributes in future updates.
For now, you may need to explore alternative methods or wait for future updates that might include this feature. Stay tuned to Zendesk's updates for any new developments in this area.
More related questions
How can I report on successful and unsuccessful callbacks in Zendesk Explore?
To report on successful and unsuccessful callbacks in Zendesk Explore, you need to create two standard calculated metrics. First, create a metric for successful callbacks using the formula: `IF ([Call type]="Callback" AND [Call completion…
What skill level is required to create a callback report in Zendesk Explore?
Creating a callback report in Zendesk Explore requires an advanced skill level. This task involves creating standard calculated metrics and attributes, which may require familiarity with Explore's formula language and report builder. Additionally,…
What permissions are needed to create a callback report in Zendesk Explore?
To create a callback report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the report builder and create calculated metrics and attributes. Additionally, you must have a subscription to Zendesk…
How do I create a standard calculated attribute for callbacks in Zendesk Explore?
To create a standard calculated attribute for callbacks in Zendesk Explore, open the report builder and access the calculations menu. Click on Standard calculated attribute and name it 'Successful and unsuccessful callbacks'. In the formula field,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
