Marking Comments as Spam in Zendesk
What happens when I mark a comment as spam in Zendesk?
When you mark a comment as spam in Zendesk, it is moved to the spam queue. This queue automatically deletes spam after 30 days. To mark a comment as spam, click the Comment actions icon beside the comment and select 'Mark as spam'. You can also choose to suspend the user and remove all their content simultaneously. This process helps the spam filter learn and improve over time.
More related questions
How can I mark a community post as spam in Zendesk?
To mark a community post as spam in Zendesk, simply use the post actions. In the post you want to remove, click the Post actions icon and select 'Mark as spam'. This will move the post to your spam queue, where it will be automatically deleted…
Can I suspend a user when marking content as spam in Zendesk?
Yes, you can suspend a user when marking content as spam in Zendesk. After marking a post or comment as spam, you have the option to suspend the user and remove all their content. This ensures that the user cannot sign in to your help center again,…
Who can mark content as spam in Zendesk?
Only Guide admins have the ability to mark content as spam in Zendesk. This includes marking both community posts and knowledge base comments as spam. Being a Guide admin ensures that only authorized personnel can manage and control the content…
How does marking content as spam help improve Zendesk's spam filter?
Marking content as spam in Zendesk helps improve the spam filter by teaching it to better identify spam. Over time, the filter learns from the content you manually mark as spam, enhancing its ability to automatically detect and manage spam in the…
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