Improving Zendesk Spam Filter by Marking Content
How does marking content as spam help improve Zendesk's spam filter?
Marking content as spam in Zendesk helps improve the spam filter by teaching it to better identify spam. Over time, the filter learns from the content you manually mark as spam, enhancing its ability to automatically detect and manage spam in the future. This continuous learning process makes your help center more efficient in handling unwanted content.
More related questions
How can I mark a community post as spam in Zendesk?
To mark a community post as spam in Zendesk, simply use the post actions. In the post you want to remove, click the Post actions icon and select 'Mark as spam'. This will move the post to your spam queue, where it will be automatically deleted…
What happens when I mark a comment as spam in Zendesk?
When you mark a comment as spam in Zendesk, it is moved to the spam queue. This queue automatically deletes spam after 30 days. To mark a comment as spam, click the Comment actions icon beside the comment and select 'Mark as spam'. You can also…
Can I suspend a user when marking content as spam in Zendesk?
Yes, you can suspend a user when marking content as spam in Zendesk. After marking a post or comment as spam, you have the option to suspend the user and remove all their content. This ensures that the user cannot sign in to your help center again,…
Who can mark content as spam in Zendesk?
Only Guide admins have the ability to mark content as spam in Zendesk. This includes marking both community posts and knowledge base comments as spam. Being a Guide admin ensures that only authorized personnel can manage and control the content…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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