Manual Creation of Service Users for Zendesk Integrations
Do I need to manually create a service user for all Zendesk integrations?
Not all Zendesk integrations require you to manually create a service user. Some integrations, like the Jira integration, automatically create a dedicated integration user during the setup process.
However, if your app or integration does not automatically create a service user, you will need to manually create one by following the standard process for creating an admin user. This involves setting up a new user with admin permissions and verifying their email address.
More related questions
How do I create a service user in Zendesk for API authentication?
Creating a service user in Zendesk is straightforward and similar to creating any admin user. You need to create a new user with admin permissions and name it something indicative, like 'API Admin' or 'Integration User'. Make sure to use an email…
What email address should I use for a Zendesk service user?
When creating a service user in Zendesk, it's important to use an email address that the account owner or another admin can access. This ensures that there is a recovery method available if another admin needs to access the account. The email…
Why is email verification important for a Zendesk service user?
Email verification is crucial for a Zendesk service user because it enables the email to be used for authenticating API tokens and requests. Without verification, the service user cannot perform these essential functions. Verifying the email also…
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