Create a Service User for Zendesk API Authentication
How do I create a service user in Zendesk for API authentication?
Creating a service user in Zendesk is straightforward and similar to creating any admin user. You need to create a new user with admin permissions and name it something indicative, like 'API Admin' or 'Integration User'.
Make sure to use an email address that the account owner or another admin can access, as this will serve as a recovery method if needed. Once the user is created, verify their email address to enable it for authenticating API tokens and requests. For more details, you can check the originalZendesk article.
More related questions
Do I need to manually create a service user for all Zendesk integrations?
Not all Zendesk integrations require you to manually create a service user. Some integrations, like the Jira integration, automatically create a dedicated integration user during the setup process. However, if your app or integration does not…
What email address should I use for a Zendesk service user?
When creating a service user in Zendesk, it's important to use an email address that the account owner or another admin can access. This ensures that there is a recovery method available if another admin needs to access the account. The email…
Why is email verification important for a Zendesk service user?
Email verification is crucial for a Zendesk service user because it enables the email to be used for authenticating API tokens and requests. Without verification, the service user cannot perform these essential functions. Verifying the email also…
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