Managing Users in Zendesk Shared Sessions
How can I manage users created from shared browser sessions?
You can manage users by merging them if they are the same person, especially when created from shared browser sessions.
When a user initiates a chat without an email and later with an email, Zendesk creates a new user to ensure data security. If you determine that these users are the same, you can merge them to maintain accurate user records. This helps in keeping your user database clean and organized.
More related questions
How does Zendesk handle shared browser sessions now?
Zendesk now identifies requesters by their email in shared browser sessions. This means that when users share a browser, each new ticket is attributed to the user associated with the provided email. Previously, the requester of subsequent tickets…
What should I do if I see a notification on Ticket A in chat?
If you see a notification on Ticket A after User B creates Ticket B, it's a warning that contact details don't match the user profile. This notification is meant to alert agents that the user details in the chat widget may not match the original…
What happens if a user initiates a chat without an email and then with an email?
When a user starts a chat without an email and later initiates another chat with an email, Zendesk creates a new user. For example, if User A starts a chat with just their name, a ticket is created with User A as the requester. If User A later…
What improvements have been made for Zendesk's shared browser experience?
Zendesk has improved the shared browser experience by attributing tickets to users based on their email, preventing confusion. Previously, tickets were attributed to the first user who created a ticket on a shared browser. Now, each new ticket is…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
