Managing Support Requests During Non-Business Hours
How can I manage support requests during non-business hours in Zendesk?
Managing support requests during non-business hours in Zendesk involves setting up a business schedule and determining how requests will be handled.
You can configure your Zendesk Suite to automatically route requests received outside of business hours to a specific queue or set up automated responses to inform customers of your operating hours. This ensures that your team can manage expectations and prioritize requests effectively when they return.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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