Managing Side Conversations in Zendesk Workspace
Can agents manage side conversations in the Zendesk Agent Workspace?
Yes, if your account has side conversations activated, agents can manage these within the Zendesk Agent Workspace. This feature allows agents to create and handle side conversations directly from the ticket interface.
Side conversations are useful for collaborating with other team members or departments without leaving the main ticket. This capability helps streamline communication and ensures that all relevant information is captured within the ticket, improving the efficiency and effectiveness of customer support.
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