image for site

Managing PCI DSS Compliance Effectively

Discover strategies to make PCI DSS compliance more manageable by reducing your PCI scope.

How can I make PCI DSS compliance more manageable?

To make PCI DSS compliance more manageable, reduce your PCI scope by reviewing your Cardholder Data Environment (CDE) and limiting data acquisition to what's necessary.

Consider whether your business processes require payment card data and if you can truncate or redact it. Simplify processes to remove unnecessary systems from PCI scope, and engage a PCI expert if needed to guide your efforts.


More related questions

What is considered payment card data under PCI DSS?

Payment card data under PCI DSS primarily refers to the Primary Account Number (PAN). If the PAN is stored, processed, or transmitted, PCI DSS compliance is required. However, if other data elements like the cardholder name, expiration date, and…

How does Zendesk help with PCI compliance?

Zendesk aids PCI compliance with its PCI Compliant Ticket Field, which redacts the Primary Account Number (PAN) to the last 4 digits before submission. This feature ensures that the payment card protection requirement for PCI compliance is met….

What is Zendesk's automatic redaction feature?

Zendesk's automatic redaction feature helps protect sensitive payment card data by redacting numbers between 12 and 16 characters to the first 6 and last 4 digits. This feature can be enabled in the Admin Center and applies to new data from the…

How can I manually redact payment card data in Zendesk?

To manually redact payment card data in Zendesk, you can use Data Loss Prevention (DLP) and API tools. First, export your Zendesk ticket data to a secure location. Then, use the Incremental API or Listing Comments API to pull the necessary data….

How can I determine if a system is in-scope for PCI compliance?

A system is in-scope for PCI compliance if it stores, transmits, or processes payment card data. To determine this, document all data flows and systems expected to handle payment card data, including those directly connected to these systems. Also,…

What is Zendesk's Attestation of Compliance (AoC)?

Zendesk's Attestation of Compliance (AoC) is an audit report demonstrating compliance with PCI DSS for subscribers using the Credit Card Field in Zendesk Help Desk and Help Center services. This AoC is available to Enterprise Subscription Plan…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites