Managing Multiple Languages in Zendesk Help Center
How can I manage multiple languages in Zendesk Help Center?
Managing multiple languages in Zendesk Help Center involves flagging outdated translations, setting default languages, and deleting unnecessary translations.
To support multiple languages, ensure you have the appropriate plan. You can flag translations as outdated to signal updates, set a default language for each article, and delete translations when they are no longer needed. This helps keep your help center organized and accessible to a diverse audience.
More related questions
How can I flag a translated article as outdated in Zendesk?
Flagging a translated article as outdated in Zendesk is a straightforward process. This feature helps you keep track of translations that need updating. To flag a translation, navigate to the article, click 'Edit article' in the top menu, and then…
How do I set a default language for an article translation in Zendesk?
Setting a default language for an article translation in Zendesk ensures that one version of your article is prioritized. To set a default language, navigate to the article, click 'Edit article', and then click the globe icon on the collapsible…
What is the process to delete a translated article in Zendesk?
Deleting a translated article in Zendesk is permanent, so proceed with caution. To delete a translation, go to the article, click 'Edit article', and then click the globe icon on the collapsible panel. Select the language you wish to delete, click…
Can I recover a deleted translation in Zendesk?
Once a translation is deleted in Zendesk, it cannot be recovered. This action is permanent. Before deleting a translation, ensure that it is no longer needed or that you have a backup if necessary. If the translation is set as the default language,…
Why can't I delete a default language translation in Zendesk?
In Zendesk, the default language translation of an article cannot be deleted directly. To delete a translation that is set as the default, you must first assign another translation as the default language. This ensures that there is always a…
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